NON Continuous Support Renewal – Recharge for Lapsed Period Version Upgrade
To help reactivate support and upgrade the system for our highly valued customers whose contracts have previously expired, please allow us to explain the handling of lapsed service periods:
⚙️ Lapsed Period Calculation: To minimize your costs, charges for the expired period are kindly calculated based on 1/3 of the annual support fee, prorated strictly according to the actual months passed.
Example
- Support Contract Expired: 31/12/2024
- Renewal Date: 10/08/2026
- Current License: SQL Account Only, 1 user
- Annual Support Fee: RM700
Lapsed Period Calculation
Option 1: Sign 1-Year Support Contract with Phone Support (Recommended)
Valued customers may kindly choose to sign the standard 1-year Support Contract starting from today’s date, which includes all applicable support services.
Option 2: 1-Year Upgrade Service Only, Without Phone Support
Should valued customers prefer, you may kindly opt for the 1-year Ad Hoc Upgrade subscription, which provides version updates for 1 year without phone call support.
(Ad Hoc Upgrade Fee = Annual Support Fee RM700 × 50% = RM350)
